Fixed Operations Director Training
Nine modules on running Service and Parts as one business, from reading the department P&L to building the technician bench.
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Description
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Curriculum
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Reviews
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Grade
Module 1 The Fixed Operations Director Role & Leadership Cadence
Module 2 Financial Statement Fluency — Reading The Service & Parts P&l
Module 3 Service Department Kpis & Performance Management
Module 4 Parts Department Kpis & Performance Management
Module 5 The Daily Operating Rhythm
Module 6 Driving Shop Production
Module 7 Leading The Service Drive & Advisor Accountability
Module 8 Csi, Retention & Reputation
Module 9 People — Recruiting, Development & Succession
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