Service Manager / Lane Manager Training
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Description
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Curriculum
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Reviews
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Grade
Module 1 The Manager's Role — Leadership, Accountability & Inspect What We Expect
Module 2 The Daily Operating Cadence
Module 3 Reading The Numbers — Forecast, Hours, Production & GP
Module 4 Coaching Sales Performance — Closing Ratios, The Upsell Board & Incentives
MODULE 5 On the Drive — Observing & Coaching the Advisor Process
Module 6 Repair Order & Warranty Documentation Compliance
Module 7 Csi, Reputation & Customer Issue Resolution
Module 8 Workflow & Team Operations
Module 9 Putting It All Together — Building A High-performance Service Team
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