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Each module breaks into roughly 5-minute segments. Watch one between customers, one before the store opens, one while you are waiting on a technician. Every lesson is available in text and audio, so it works on a phone in the lane.
Short quizzes at the end of each module, with a passing score required before the next one unlocks. It is not a hurdle, it is a check that the process actually landed before you take it to a customer.
Each track includes downloadable tracking sheets for closing percentages and daily performance. Fill them in, hand them to your manager, and you have a record of your own progress that is separate from anyone’s opinion of you.
Complete every module in a track and you earn a certificate of achievement. It goes in your file, and it goes in front of the next person who interviews you.
A single track comes with 90 days of access so you can go back through a lesson the week you actually need it. All Access runs a full year across every track.